IT Systems Integration Support
  About IT Systems Integration Support
At MicroChannel we believe that prompt and effective support is an essential element to a complete IT solution and is critical to the long-term satisfied customers. That's why we offer comprehensive support to each client in a number of ways. Our support services include:
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Onsite consulting
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End user telephone support
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Remote maintenance and diagnosis
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Web-based help desk support
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Problem troubleshooting and resolution
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Escalation to onsite support when required
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End user satisfaction monitoring
At MicroChannel we understand that different business require different levels of support, therefore we offer a range of training and help desk support contracts so you can choose the support options and level of support suitable for your exact needs. To find out more about our support contracts please call 1300 440 444.
Onsite Consulting - MicroChannel’s onsite service covers all your technology needs. Whatever IT issue or project you have all you have to do is call MicroChannel and you will have an IT professional (or team of professionals) at your site to assist you for however long you need us. Our onsite service offering include (but are not limited to) all implementation, upgrade, repairs and support on servers, networks, internet connections, computers, laptops, software applications and most other forms of technology.
Help Desk Call Centre - The MicroChannel Help Desk provides assistance with day to day operational matters relating to your entire IT infrastructure and provides peace of mind in knowing that they have a number of experienced IT support staff on hand to help them, allowing your staff to be more productive. The MicroChannel Services Help Desk is permanently staffed by dedicated analysts who have the experience and the resources to provide you with timely and expert support services, with a personalised level of detail that is second to none. All Help Desk calls are logged on our Support Software to enable each call to be tracked and managed to ensure each client receives an expedient solution. In addition, our software records a history of your support calls to assist in providing you better timely support.
What’s more, at MicroChannel we also offer you Remote Support which allows the MicroChannel IT Systems Team to access your system from our offices. Remote Support enables our Systems Analysts to look directly at your computer screen from our computers and perform many functions directly without an on site visit. This means that your problems can be solved much quicker and with a lot more ease, helping to save you time and money.
Training - Our training courses aim to transfer our knowledge to you, the client, so you can obtain the maximum value from the products and services. All training courses are conducted by one of our highly trained and certified solution consultants. These classes are conducted in one of our training rooms or alternatively we can conduct training in your offices, on your actual system, and each course aims to give attendees hands-on instruction. Please note that he classroom sizes are limited to promote a strong learning environment.
Each course is individualised based on an assessment of your training requirements both in regards to the existing skills of your staff and your business requirements to ensure you receive the full value from your business solution and computer system.
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