Help Desk Support Services
  About MicroChannel Help Desk Support Services
At MicroChannel we believe that prompt and effective support is an essential element to a long-term partnership with our clients. That's why we offer each client a range of Help Desk Support options to ensure their queries are resolved in a quick and efficient manner. We therefore offer every client access to our specialised Support Call Center Support and individual access to Web Based support via this website.
At MicroChannel we also understand that different business require different levels of support, therefore we offer a range of training and help desk support contracts so you can choose the support options and level of support suitable for your exact needs. To find out more about our support contracts please call 1300 440 444.
Help Desk Call Centre - The MicroChannel Help Desk provides assistance with day to day operational matters relating to your business software and IT Infrastructure and enables you to keep your business and computer system functional.
The MicroChannel Services Help Desk is staffed Monday – Friday from 9:00am – 5:00pm EST by dedicated analysts who have the experience and the resources to provide you with timely and expert help desk services, with a personalised level of detail that is second to none. All Help Desk calls are logged on our Support Software to enable each call to be tracked and managed so that each client receives an expedient solution. In addition, our software records a history of your support calls to assist in providing you better timely support.
Help Desk Web Based Support - At MicroChannel we understand the importance of receiving timely support when you have a system issue, that's why we not only have phone support help but also online support. Every client of MicroChannel Services receives an individual log-in to the client portal on this website where not only do they have access to the MicroChannel Knowledge Centre they can also log all queries through this portal which goes straight into our CRM system to be attended to. This internet based support system ensures that even if our help desk consultants are busy on the phone your query will still be attended to.
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