[E-Book] Embracing the On-Demand Service Revolution


Today's field service customers expect engaging customer service and "first time resolutions". However, the time windows in which customers are willing to wait for service delivery is rapidly narrowing, while customer expectations continue to rise. Today, on-demand service is critical.

In this E-Book, discover what it takes to transition into an on-demand field service provider. You will explore:



  • Integrated outbound customer communication tools
  • Remote monitoring and self-healing
  • Characteristic and skill matching to service calls
  • Optimised scheduling and dispatch
MicroChannel-Embracing-the-On-Demand-Service-Revolution-E-Book


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We understand your organisation is unique. Your technology should match your business processes - your unique way of doing things. We help your organisation perform better by designing and developing the solutions that work for you - all delivered on time, within budget and with faster time to benefit. With offices in Sydney, Melbourne, Brisbane, Perth and with over 50 Awards received from Microsoft, SAP, Sage and Accellos, MicroChannel has outstanding credentials as one of the most respected solution providers in Australia.

Superior Solutions | Dependable Service | Measurable Value | Committed People