Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win and grow profitable customer relationships. Microsoft Dynamics CRM works with familiar Microsoft products to streamline processes across an entire business.

 

MARKETING: GENERATE DEMAND

 

Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return. Learn More.

 

SALES: CLOSE DEALS FAST

 

Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings. Learn More.

 

CUSTOMER SERVICE: DELIVER RESPONSIVE SERVICE

 

Deliver customer information, case management, service history and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to match your support process, and places no limits on the number of users. Learn More.

 

Choose a Microsoft Dynamics CRM Solution for Your Industry

 

Microsoft and its global community of partners offer flexible, easy-to-use CRM solutions designed for your industry or government organization.

 

  • Gain in-depth customer knowledge and simplify cross-team collaboration to enhance customer service and citizen satisfaction.
  • Get access to relevant, intuitive tools to improve productivity and achieve your goals.
  • Take advantage of a single, flexible solution that meets the specific needs of different departments or teams.

 

Select by Industry:

  • CRM for Real Estate and Property Management
  • CRM for Government
  • CRM for Financial Services
  • CRM for Manufacturing
  • CRM for Professional Services
  • CRM for Healthcare Providers
  • CRM for Health and Social Services
  • CRM for Retail
  • CRM for Hospitality and Entertainment
  • CRM for Education

Customize and Extend Microsoft Dynamics CRM Technology

 

Technology professionals find Microsoft Dynamics CRM easy to customize and build on. You can:

 

  • Seamlessly integrate Microsoft Dynamics CRM with other Microsoft software and third-party solutions.
  • Quickly automate business processes.
  • Customize and control data access for advanced security.

  • Build rich integrations across your organization with Web services.