About Sage Accpac CRM


Sage Accpac Customer Relationship Management (CRM) is an integrated sales, marketing, customer support and call centre automation solution. Sage Accpac CRM is completely Internet and WAP enabled, providing users access anytime, anywhere via a Web browser or wireless device, such as a PocketPC or WAP enabled mobile phone. Full integration to other business-critical solutions you use every day, such as Microsoft Outlook and Lotus Notes, as well as proprietary systems ensure that CRM is a complete portal to all the data and applications you count on to help you manage your business.

 

Sage Accpac Sales Force Automation

 

Sage Accpac CRM puts you in complete control of your sales pipeline, allowing sales teams to effectively manage, forecast and report on all phases of the sales cycle. With Sage Accpac CRM, you can easily manage and analyse all current and historical account details and activities, manage multiple accounts and opportunities and automatically distribute leads to sales professionals around the world. With Sage Accpac CRM, sales cycles can be dramatically shortened and more deals can close faster. Your sales team gets instant access to vital customer data including reports and graphs, quotes, forecasts and historical account details. You can quickly do on-the-spot analysis, make informed decisions you can trust, and eliminate bottlenecks that typically stretch sales cycle.

 


 

 

Sage Accpac Marketing Automation 

 

Take control of your marketing dollars by automating and tracking every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs. Sage Accpac CRM provides accurate metrics on all of your marketing activities, enabling you to identify and leverage potentially lucrative cross- and up-sell opportunities. With Sage Accpac CRM, you can target the right customer at the right time, eliminate guesswork and put your company's marketing resources to their best use. Execute better campaigns, track responses faster and easier than ever before, and make sound decisions based on what your customers want and how they respond.

 


  

 

Sage Accpac CRM Customer Care

 
With Sage Accpac CRM, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty. With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips—enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

Additional Features:

Thin Client Architecture - As a browser based application Accpac CRM is built on thin technology, providing rapid deployment, efficiency, speed and cost effectiveness. Accpac CRM is installed on a single server, eliminating the need for unpredictable and costly client installations, configurations, upgrades, customizations and the costs associated with them. 

Automated Process Workflow - With Accpac CRM Workflow businesses can automate pre-determined business rules across all channels, departments and employees. In combination with e-mail integration, workflow ensures that actions requiring attention or escalation are automatically being routed to the correct employees or partners.   

Customizability - Accpac CRM provides customization tools that allow businesses to rapidly modify all aspects of the system. With easy-to-use, onscreen tools, managers and administrators can create and modify fields, screens, tabs, tables, views, scripts, and security settings on the fly to allow quick-and-easy user-specific modifications.

Computer Telephony Integration - Accpac CRM combines a fully integrated CRM solution with interactive inbound and outbound telephony automation. Contact centres are provided access to the same single point of communication the rest of the enterprise shares. A customer’s complete CRM history including, fax, personal visits, phone and email is viewed through automated screen “pop-up” functionality and gives the support employees an enterprise view of the customer experience.

Integrated with Sage Accpac ERP Accounting Software - Accpac CRM seamlessly integrates with Sage Accpac ERP providing access to vital back-office data and customer information. Accpac CRM provides bi-directional data transfer—updating both systems and avoiding redundant data entry. Transactional and statistical data in your back office system is viewed in real-time through the Accpac CRM solution so you know the information is up to date.

Self Service - Accpac CRM Web Self Service allows customers to access or request services and support over the web. Customers can receive information based on their preferences, requests and histories, providing them a single point of contact for information about your products and company through designed customer and partner portals. 

Global Deployment - Accpac CRM provides multicurrency, multi-lingual support from a single code base—making this solution the logical choice for businesses around the world. Accpac  CRM's single server installation, web browser and wireless application protocol (WAP) access, allow employees, partners and customers alike to view the information they need to get the job done, anytime, from anywhere in the world.