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 SAP Business One Web Tools
The Web Tools functionality in the SAP® Business One application is designed to let you manage your business both online and offline. SAP Business One Web Tools lets you catalog your inventory and display and sell it on the Internet in an easy-to-use storefront style. You can assign multiple images to your products and display detailed information about them. Then you can give users browsing capabilities that make it easy for them to find products in all categories and subcategories. You can also configure your catalog to give customers the ability to group certain types of inventory into bundled, all-in-one purchase options.
The Web Tools functions in SAP Business One track your inventory catalog separately from SAP Business One but allow synchronization for inventory items, otherwise known as “parts,” in the Web Tools interface. This assists your company with inventory management, order processing, and shipment tracking. You can manage GST, shipping and handling charges, and payment options directly through the interface. With your entire catalog available online, remote salespeople have easy access to availability, shipping, and pricing information. In addition, SAP Business One Web Tools functionality includes a full set of Web design tools so you can take your products online with ease. Design a Web page that best reflects your business and sell your products directly to new and returning customers online.
 View SAP Business One Web eCommerce Brochure
SAP Business One Web CRM
The Web-based customer relationship management (CRM) functionality of the SAP Business One application allows you to manage all customer records, along with the entire sales process from initial contact to final order. It provides a complete set of tools to record customer contacts, monitor sales opportunities, generate quotes, and process orders over the Internet. As a result, you can easily track leads as they move down the pipeline to become quotes and then sales.
All of your customer information stored in SAP Business One – such as contacts, order history, invoices, and payment records – is available to you via the Web. In addition to being able to manage sales activities, orders, and contacts from any remote location, you can also access customer management functions for prospecting, campaigning, and managing contact lists.
A full customer support system helps you manage customer questions and issues related to your business. You can receive support tickets through your customer-facing Web site and track them through to their resolution; create projects, tasks, and activities to accommodate customer needs; and gather frequently requested information into a solution knowledge base for use by customers and partners, thereby lowering your support staff’s workload.
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