SAP Business One Case Study - Downies

 “We required a fully integrated system that was affordable, easy to learn and use, and could be implemented quickly and efficiently. We also required a solution provider that would work with us to make sure we are always completely satisfied with our system.”

Managing Director, Downies.

Downies
Established over 70 years ago, Downies has evolved from a small start up company to the largest numismatic conglomerate in the southern hemisphere. Downies are recognised as Australia’s leading coin and banknote professionals. Downies offer a large range of professional services to satisfy all areas of their market- encompassing public auctions, mail-order and retail.

Challenges
• The pre-existing software was incapable of adapting to developing demands, could only focus on single functions and was costly to maintain.
• Stock management, retail sales and logistics were mostly manual – creating duplication of data entry and inaccuracies.
• Stock pricing and tracking was cumbersome.
• There was a growing web sales component of the business that was not supported by adequate IT infrastructure.

Solution
• SAP Business One with a focus on Sales, Purchasing, Logistics, Point of Sale, Web Store, Warehouse Management and Stock Management.

Achievements
• A warehouse management system that controls stock accurately and improves customer service - bringing greater efficiencies to stock take, pick and pack functions and stock analysis.
• An integrated Point of Sale function reducing double entry and errors.
• SAP Business One customisations that have automated many manual processes in the logistics area.
• An integrated Web Store that makes critical real time information readily available to management.