SAP Business One Case Study - Tooltechnic Systems

 "Our company chose SAP Business One for its value - one package that offered an all inclusive functionality to optimise every area of our business. It is affordable, innovative and easy to use."

Operations Manager, Tooltechnic System.

Tooltechnic Systems (Aust) Pty Ltd.
Tooltechnics is a wholesale supplier of power tools and power tool systems to hardware and power tool retailers throughout Australia. In Australia, TTS Tooltechnic Systems (AUST) PTY LTD represents Festool and PROTOOL. Festool has its focus mainly on the woodworking, painting and automotive industries and is complemented by partner brand PROTOOL, which specialises in the building and construction industries.

Challenges
• Tooltechnic needed a fully customisable package that could cater to their unique requirements, including their complex item discount structure.
• They needed a service module to improve efficiency and reporting for the service department.
• Tooltechnic required a package with easy reporting capabilities in multiple forms.
• They wanted a business partner with a wide range of skills from accounting to CRM to Complex Program Development.

Solution
• SAP Business One with a MicroChannel EDI dFusion and EFT.

Achievements
• The service management module in SAP Business One allows Tooltechnic to efficiently administer customer warranty and service contracts, and manage service calls.
• Tooltechnics has reduced costs through faster and easier reporting and the ability to generate numerous types of reports that give a comprehensive picture of the business.
• SAP Business one has sophisticated functionality that allows Tooltechnics unit-pricing flexibility by price list or by discount structure.