Microsoft Dynamics 365 Customer Service Insights

Dynamics 365 Customer Service Insights enables you to resolve business challenges by making better decisions and proactively improve customer satisfaction with AI-driven insights.



Capabilities of Dynamics 365 Customer Service Insights

 
Improve customer satisfaction
 
Proactively resolve emerging issues before they impact more customers.Gain understanding of customer satisfaction score (CSAT) drivers and use AI insights to implement changes and improvements.
 

Increase operational efficiency

Obtain a 360-degree view of your entire customer service department with case resolution insights, backlog trends, historical comparison to evaluation agent performance and business impact.Monitor volume of cases and nature of cases to optimise productivity and improve support services.
 

Comprehensive visibility

Visualise customer engagement patterns, performance and operations using dashboards with built-in AI and machine learning capabilities.Discover and share critical insights with interactive charts and filters.
 






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