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  • Josh O'Dea
    Solution Architect – 365 Power Platform -FUJIFILM MicroChannel

  • Wednesday 26 November 2025
    1:00 pm— 2:00 pm AEDT

ROI Driven Customer Engagement

Sales & Marketing aren’t just cost centres – they are a growth engine. In this upcoming webinar, we’ll show finance, sales, marketing and customer service professional’s ways to leverage marketing automation and customer data to drive demand, improve lead quality, and streamline sales handovers. See how buyers can be segmented and nurtured with precision, and how real-time triggers and scoring models can enhance ROI and customer relationships.

Josh O’Dea, FUJIFILM MicroChannel’s customer engagement expert for Dynamics 365, will demonstrate how manufacturers can seamlessly connect their marketing, sales, and service teams across each stage of the customer journey to qualify buyers faster, close deals sooner, and deliver better customer experiences.

Register Today

See What’s Possible with Dynamics 365

  • Engage high-value buyers with compliant, data-driven journeys.
  • Equip sellers with guided playbooks and accurate forecasting.
  • Deliver Proactive Service: Resolve issues faster and turn customers into advocates.
  • Integrate Seamlessly: Extend your CRM and other systems for growth without disruption.

Schedule &
Agenda

1:00 pm

Generate Demand

Segment, trigger marketing journeys, and surface hot leads.

Accelerate Deals

Move from lead to quote with guided selling and forecasting.

Retain & Expand

Meet SLAs, close the marketing loop, and grow account value.

Connect Marketing, Sales & Customer Service

Learn how manufacturers are creating demand, accelerating deals, and retaining customers by connecting business apps with Dynamics 365.

1:45 pm

Live Q & A

Ask our Customer Engagement expert

2:00 pm

End

The Presenters
Solution Architect - 365 Power Platform Josh O-Dea

Partners with manufacturers to design Dynamics 365 solutions that shorten sales cycles and elevate customer experience.