Microsoft Dynamics 365

Intelligent Business Application on Cloud

Dynamics 365 is Microsoft’s approach to end-to-end intelligent business application in the cloud, combining CRM and ERP capabilities that work seamlessly across sales, marketing, customer service, field service, project service automation, operations and financials. 

Learn how Microsoft Dynamics 365 delivers a proven, end-to-end cloud suite that enables business transformation. The solution connects people, products and data to improve customer experiences and business processes. 



Benefits of Microsoft Dynamics 365

Dynamics 365 is Microsoft’s new approach to end-to-end intelligent business applications in the cloud. By unifying CRM and ERP capabilities into applications that work seamlessly together across sales, marketing, customer service, field service, project service automation, operations and financials, Dynamics 365 enables companies to:

Start with what you need 
Start with the right fit for your business & grow at your own pace in the cloud

Dynamics 365 apps are designed to be easily and independently deployed. That means you can start small with the right fit for your role, industry and business and pay only for what you need. The apps work together seamlessly and fit with your existing systems and business demands, you can grow into additional capabilities with ease and run your entire business in the trusted Microsoft cloud.

Productivity where you need it 
Empower employees with productivity tools surfaced in context of processes
Deep integration between Dynamics 365 and Office 365 connects the structured workflow of business applications and processes with the unstructured work of collaboration and productivity.  Empower your employees with productivity tools in the context of their business processes.

Intelligence built-in 
Guide employees to optimal outcomes with intelligence embedded in processes

Dynamics 365 are the only business applications that infuse big data, advanced analytics and IoT into processes out-of-the-box to proactively guide employees & customers to optimal outcomes with predictive insights, prescriptive advice and actionable next steps. Data and insights can be transformed into action for intelligence where it’s needed.

Ready for growth 
Stay flexible & adapt in real-time with extensible applications & platform

Dynamics 365 enables companies to adapt and innovate in real time with flexible applications so you can compose, modify and extend processes.  Business users are empowered to change and adapt without IT. Reimagine your business model with a common data model and a flexible, extensible business application platform.

Dynamics 365 Modules

  • SALES - Transform sales experiences and build stronger relationships. Improve productivity and performance. More info >>
  • CUSTOMER SERVICE – Build brand affinity and customer loyalty. Empower your team with streamlined data to deliver seamless personalised experiences. More info >>
  • FIELD SERVICE – Deliver exceptional customer experiences. Optimize resources and help field team be more efficient. More info >>
  • HUMAN RESOURCES – Manage and take care of your teams. Optimise HR programs and increase organisational agility.
  • FINANCE – Redefine traditional global financial management. Automate processes to increase efficiency. Decrease operational expenses and complexities. More info >>
  • SUPPLY CHAIN MANAGEMENT – Build an agile, connected and resilient supply chain. Streamline planning, production, inventory, warehouse and transportation to maximize efficiency and profitability. More info >>
  • COMMERCE – Deliver personalised, seamless shopping experiences across physical and digital channels. More info >>
  • PROJECT OPERATIONS – Get everything needed to run an optimised and profitably service business.
  • PROJECT SERVICE AUTOMATION – Build trusted customer relationships by delivering outstanding project experiences. Deliver profitable projects on time and within budget.
  • MARKETING – Build rewarding business relationships that increases lead generation, strengthen capabilities and expand opportunities.
  • BUSINESS CENTRAL – Streamline your processes, make smarter decisions and accelerate growth. A comprehensive business management solution for small and medium-sized businesses. More info >>

Download the brochure to start your Dynamics 365 journey.

reimagine productivity dynamics 365

We understand your organisation is unique. Your technology should match your business processes - your unique way of doing things. We help your organisation perform better by designing and developing the solutions that work for you - all delivered on time, within budget and with faster time to benefit. With offices in Sydney, Melbourne, Brisbane, Perth and with over 50 Awards received from Microsoft, SAP, Sage and Accellos, MicroChannel has outstanding credentials as one of the most respected solution providers in Australia.

Superior Solutions | Dependable Service | Measurable Value | Committed People