Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 for Field Service allows you to deliver exceptional customer experiences to dispatch the right resource at the right time, equipped with information and tools to succeed the first time.
Dynamics 365 Field Service delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the centre of the business. On top of that, advanced analytics, machine learning and the Internet of Things’ capabilities allow organizations to move from a costly break-fix model to a never-fail service model.

Capabilities of Microsoft Dynamics 365 Field Service

Deliver service proactively 
  • Address and resolve issues before they become an issue using Internet of Things (IoT) sensors.
  • Transform your business from cost center to profit center by moving scheduled service model to just-in-time predictive maintenance triggered by IoT data.
  • Get a 360-degree view of customer assets to define service level agreements to meet and exceed expectations.
  • Increase customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.
  • Gain customers insights by sending personalised surveys after field service calls.
Schedule resources intelligently
  • Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations, which can be manual, semi-automated or fully automated.
  • Triage calls to ensure a unified workflow while reducing operational cals.
  • Improve resource assignments by using drag-and-drop scheduling board and interactive map.
  • Optimise resource use with automatic scheduling that minimises travel time and maximise utilisation.
Resolve issues the first time 
  • Provide technicians with access to in-context help to provide immersive, step-by-step procedures they can use while conducting maintenance.
  • Provide additional expertise through Dynamics 365 Remote Assist video calls to allow experienced technicians to provide consultation in real-time.
  • Track all service activities, including when off-line to access work orders, customer data and asset information.
  • Empower technicians on the field to manage work orders and appointment schedules, access information and add notes with the mobile app.


Download the Dynamics 365 Field Service brochure

dynamics 365 field service

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