Microsoft Dynamics 365 Commerce

Dynamics 365 Commerce (previously Dynamics 365 Retail), helps businesses increase revenue, customer satisfaction and brand loyalty with a consistent and seamless shopping experience across all channels.

Dynamics 365 Commerce Capabilities

Engage customers across all channels

  • Deliver seamless and unified shopping experience by connecting digital, in-store and back office operations on an omnichannel commerce platform.
  • Offer consistent, frictionless engagement across online and offline channels.
  • Provide choice and convenience by offering customers choice of buying online or offline, and whether they would prefer home delivery or pick-up at the store.
  • Create and manage sales promotions across all channels with accurate and real-time information and cost data.
Build customer loyalty

  • Personalise customer experiences across channels.
  • Expand customer choice by offering access to your full product catalog regardless of stock levels or location.
  • Obtain a 360-degree view of your customer with a single view of transaction, purchase information and behavioural data.
  • Empower your employees to foster lasting relationships through AI-driven recommendations, insights and loyalty programs.
Run profitable digital commerce
  • Create engaging and intelligent digital storefronts with built-in web authoring and easy-to-use development tools.
  • Engage shoppers with personalise web experiences.
  • Streamlines management across channels with a connected marketing and commerce platform.
  • Assist customers to find the products they require, both online and in-store with intelligent, context-aware product search.
  • Increase conversion with AI-moderated ratings and reviews that improve product selection and accelerate purchasing decisions.

Streamline and optimise retail operations
  • Maximise profitability with AI-driven recommendation for the right product at the right time.
  • Obtain real-time information on inventory, assortment and pricing.
  • Ensure optimal inventory levels with advanced analytics and machine learning.
  • Make better customer demand forecast with actionable insights provided by historical sales and purchase data.
  • Streamline sourcing and replenishment by obtaining the best deals and knowing the right timing to replenish inventory.
Flexibility and Security
  • Flexible deployment options whether on-premise or in the Cloud, Dynamics 365 Commerce can meet your business needs worldwide.
  • Fully customisable and extensible platform that expands and grow to fit your business.
  • Unified experience across channels with API-driven commerce engine.
  • Proactively safeguard your data with cohesive security management and comprehensive compliance coverage.


Request For A Dynamics 365 Commerce Demo

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