Managed IT Services & Support

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FUJIFILM MicroChannel’s Managed IT Services Team provides a comprehensive suite of IT support and maintenance services tailored for businesses of all sizes. Our services are designed to help organisations streamline their IT operations, reduce costs, and enhance overall efficiency.

Service Offerings

Monitoring Services

Ongoing surveillance of an organisation's IT infrastructure to make sure that all systems, networks, and applications are functioning optimally.

Ongoing Surveillance on IT Infrastructure
Real-Time Alerts of Anomalies
Identifying Issues for Proactive Action

Maintenance Services

Regular updating of the organisation's IT systems to ensure that they are secure, efficient, and reliable.

Regular Updates of IT Systems
Software Updates
Patch Management
Hardware Repair
System Tuning & Optimisation

Managed Services

Outsourcing of IT operations and responsibility to a third-party vendor referred to as Managed Service Provider (MSP).

24/7 Remote & Onsite Support
Proactive Monitoring through Network Operations Centre (NOC)
Structured Maintenance of Servers
Support for Firewalls, Access Points & Backups
Help Desk

Helpdesk

Centralised point of contact for technical support and troubleshooting via phone, email or online chat.

Centralised Contact for Technical Support
Phone, Email or Online Chat
Ticketing System to Track and Manage Requests

Scheduled Support Services

Planned deployment of an IT team at predetermined intervals to address routine maintenance, updates, software upgrades, and system checks.

Planned Deployment at Predetermined Intervals
Routine Maintenance
Updates & Software Upgrades

Remote IT Support

Access to IT professionals to manage IT challenges with fast response time, lower downtime, and reduced cost.

Flexible & Efficient Way to Get IT Assistance
Fast Response Time, Lower Downtime & Reduce IT Support Costs

Onsite IT Support

Physical visit to your business to resolve technical issues, troubleshoot, set up equipment, or perform installation.

Physical Visit to Resolve Technical Issues
Troubleshoot, Set Up Equipment, Perform Installation
Security Assessment

Emergency IT Services

Address urgent and unexpected issues that require immediate attention.

Address Urgent & Unexpected Issues
Network Monitoring 24x7x365
Prevent Work-Stopping Outages

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IT Services

Cloud Services

Remote access to data and applications over the internet, offering scalable and flexible computing resources on demand.

Solution Type

IT Services

Cyber Security

Protect your business's digital assets from threats like unauthorised access, theft, and cyberattacks.

Solution Type

IT Services

IT Business Continuity

Ensures that business can continue operating effectively during disruptions by identifying critical processes, creating backup plans, and implementing measures for quick recovery.

Solution Type

IT Services

IT Communications

Effective communications infrastructure is essential for businesses to operate efficiently and collaborate effectively.

Solution Type

IT Services

IT Digital Transformation

Integrate digital technologies into your business operations to improve efficiency, productivity, and customer experience.

Solution Type

IT Services

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Managed IT Services & Support

Managed IT Services helps reduce your costs, increase productivity, and mitigate business risk.