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Why use Microsoft Dynamics 365 Commerce

Retail today is no longer about stores or eCommerce – it is about connected customer experiences. Dynamics 365 Commerce brings together digital, in-store, and back-office operations into one intelligent platform, helping you deliver consistent, personalised shopping journeys across every touchpoint.

Whether customers are browsing online, shopping in-store, or engaging through mobile, Dynamics 365 Commerce ensures every interaction is connected, data-driven, and frictionless.

How it helps your business

  • Increase Revenue Opportunities
  • Improve Operational Efficiency
  • Enhance Customer Satisfaction
  • Scale with Confidence

What job it does

  • Omnichannel Commerce
  • Point of Sale (POS)
  • eCommerce Management
  • Customer Engagement & Loyalty
  • Inventory & Order Management
  • AI & Personalisation Insights
  • Store Operations Management
  • Merchandising & Pricing
  • Fulfilment & Delivery Management
  • Reporting & Retail Analytics

Product Features

Deliver seamless retail experiences across every channel with Microsoft Dynamics 365 Commerce

At FUJIFILM MicroChannel, we help retailers unify in-store, online, and mobile experiences into one connected platform. From modern POS and eCommerce to inventory and customer insights, Dynamics 365 Commerce empowers you to deliver personalised, frictionless shopping journeys. Speak to our experts to explore implementation, integration, and ongoing support tailored to your retail business.

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All Modules

Omnichannel Commerce

Deliver seamless and consistent customer experiences across in-store, online, and mobile channels with a unified retail platform.

  • Unified customer experience
  • Cross-channel transactions
  • Buy online, pick up in store
  • Returns and exchanges across channels

Retail Store Operations (POS)

Empower store associates with a modern, fast, and intelligent POS system designed to enhance in-store service and efficiency.

  • Cloud and offline POS
  • Mobile POS capabilities
  • Real-time customer profiles
  • Assisted selling tools

eCommerce & Digital Storefront

Build engaging, scalable online stores with integrated tools for merchandising, content management, and customer engagement.

  • Customisable storefronts
  • Product and catalogue management
  • Promotions and discounts
  • Content management tools

Inventory & Order Management

Gain real-time visibility of inventory and optimise order fulfilment across warehouses, stores, and digital channels.

  • Real-time inventory tracking
  • Ship-from-store capabilities
  • Order orchestration
  • Click-and-collect fulfilment

Customer Engagement & Loyalty

Create personalised experiences and drive repeat purchases with built-in loyalty programs and targeted marketing.

  • Loyalty program management
  • Customer segmentation
  • Personalised offers
  • Customer journey tracking

Merchandising & Pricing

Manage product assortments, pricing strategies, and promotions centrally to ensure consistency and maximise margins.

  • Product assortment planning
  • Pricing and discount rules
  • Campaign management
  • Seasonal promotions

AI & Personalisation

Leverage AI-driven insights to deliver tailored recommendations and improve customer engagement across all touchpoints.

  • Product recommendations
  • Behavioural insights
  • Demand forecasting
  • Smart promotions

Reporting & Retail Analytics

Access real-time data and insights to monitor performance, optimise operations, and make informed business decisions.

  • Sales and channel analytics
  • Customer insights dashboards
  • Inventory performance tracking
  • Operational reporting

Microsoft Ecosystem Integration

Seamlessly connect with Microsoft Dynamics 365, Microsoft 365, and Power Platform to enable automation and end-to-end visibility.

  • Integration with Finance & Supply Chain
  • Power BI analytics
  • Power Automate workflows
  • Microsoft 365 connectivity