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Why use Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service enables businesses to exceed customer expectations by delivering exceptional service on any channel. The software streamlines case and knowledge management, enables personalised service with a 360-degree customer view, and provides visibility into service agents’ performance with dashboards and reports. 

How it helps your business

  • Help agents close cases faster with AI-driven productivity tools
  • Help customers help themselves with virtual agents and knowledge base portals
  • Cut cost by working from a single comprehensive platform that provides insights and adapts for future needs
  • Connect and engage with customers on their preferred channel and delivery consistent experiences

What job it does

  • Customer service
  • Agent management
  • Self-service

Product Features

Transform your customer services with Microsoft Dynamics 365 Customer Service

At FUJIFILM MicroChannel, we understand the importance of finding the right solution for your business needs. Request a call back via our online chat to learn more about Microsoft Dynamics 365 Customer Service implementation, staff training, and support.

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Dynamics Cust Service

All Modules

Agent

Enable agents to do their best work with an all-in-one multisession desktop experience.

  • Case management
  • Collaboration
  • AI agent assistance
  • Intelligent routing

Self-service

Provide customers with access to the right content and knowledge articles.

  • Virtual agent
  • Conversational chatbot
  • Self-serve with automation
  • Knowledge management
  • Community portals

Customer

Exceed customer’s expectations with multi-channel touch points.

  • Voice channel
  • Digital engagement
  • Real-time translation
  • Sentiment-based routing
  • 360-degree view of customer
  • Customer journey analytics
  • Predictive targeting
  • Biometric authentication

This product works with

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Who we've worked with
AWEX Testimonial
“Microsoft Dynamics 365 replaced our legacy systems and provides our users with rich data with out-of-the-box flows and automation”
Nigel Stewart, IT Manager, AWEX

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