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Why use Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service enables businesses to proactively provide predictive service using data insights and connected experiences. 

How it helps your business

  • Build trust and loyalty by delivering connected service experiences that adapt to your customers’ needs
  • Equip employees with the right tools and relevant work-order data so they are prepared for each service dispatch
  • Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates

What job it does

  • Field service
  • Resource planning and management
  • Service order management
  • Scheduling and dispatch
  • Customer asset management

Product Features

Empower your field technicians with Microsoft Dynamics 365 Field Service

At FUJIFILM MicroChannel, we understand the importance of finding the right solution for your business needs. Request a call back via our online chat to learn more about Microsoft Dynamics 365 Field Service implementation, staff training, and support.

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Dynamics Field Service

All Modules

Customer experience

Meet customer expectations with on-time scheduling and technician information.

  • Customer engagement
  • Post-engagement survey
  • Self-service scheduling

Worker productivity

Empower workers with tools to resolve cases faster.

  • In-context help
  • Remote collaboration
  • Mobile-optimised experience
  • Technician management
  • Knowledge base

Service operations

Manage resources to save cost and improve assignment

  • Work orders
  • Scheduling and dispatch
  • Resource assignment
  • Automate scheduling
  • Resource and service optimisation

Proactive service

Remotely detect and proactively resolve issues.

  • Preventive maintenance
  • Just-in-time predictive maintenance
  • 360-degree view of customer assets
  • Asset management

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