The Australian Wool Exchange (AWEX) administers wool marketing arrangements for the Australian wool industry. AWEX engaged MicroChannel to move from Microsoft Dynamics CRM on-premise to Dynamics 365 Customer Service in the cloud.

Initial Challenges

  • No single clear view of AWEX's customers from one system
  • Disparate data coming from 8 to 10 systems.
  • Removing aging legacy software from visual basic databases, FoxPro systems and data from Excel spreadsheets, Word and text files. 

  • Microsoft Dynamics 365 Customer Service
  • Microsoft Azure
awex success story for dynamics 365 customer service | microchannel

Fill in the form below to download your free Case Study:

We understand your organisation is unique. Your technology should match your business processes - your unique way of doing things. We help your organisation perform better by designing and developing the solutions that work for you - all delivered on time, within budget and with faster time to benefit. With offices in Sydney, Melbourne, Brisbane, Perth and with over 50 Awards received from Microsoft, SAP, Sage and Accellos, MicroChannel has outstanding credentials as one of the most respected solution providers in Australia.

Superior Solutions | Dependable Service | Measurable Value | Committed People