Resilium is Australia’s largest privately-owned insurance brokers, providing dedicated customer service and trusted insurance advice since 1958.  Previously owned by Suncorp Group and now backed by Coverforce, Resilium needed to migrate to Dynamics 365 in a short timeframe.

Initial Challenges

  • Aging standalone accounting software
  • 4 weeks to migrate data from legacy CRM to Dynamics 365
  • Manual and segmented processes
  • Connect systems to talk to each other
  • Inability to customise easily, limited by the fields available under the previous solution licensing

  • Microsoft Dynamics 365 Sales
resilium success story | microchannel

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