Integration for a customer-centric view


Today’s small- and medium-sized businesses (SMBs) see a need for automating their front-office sales and customer relationship management (CRM) tools to their backoffice accounting and financial systems. The most recent trend for meeting this need within customer-centric organizations is front-to-back-office integration. The goal of integration is to provide a complete view of all customer interactions in order to make more insightful business decisions.

This white paper provides a valuable list of factors for executive management, IT decision makers, and sales professionals to consider when planning a successful integration project. The paper also addresses the latest developments in software technology that can impact your organization; a project overview of a typical integration initiative using Sage Software products as an example; and the capabilities, benefits, and return on investment that an integrated front- and backoffice solution can provide for your organization.

We understand your organisation is unique. Your technology should match your business processes - your unique way of doing things. We help your organisation perform better by designing and developing the solutions that work for you - all delivered on time, within budget and with faster time to benefit. With offices in Sydney, Melbourne, Brisbane, Perth and with over 50 Awards received from Microsoft, SAP, Sage and Accellos, MicroChannel has outstanding credentials as one of the most respected solution providers in Australia.

Superior Solutions | Dependable Service | Measurable Value | Committed People